Last Updated: October 26, 2023
Welcome to David Wayne Cooper. This document outlines the 'rules of the road' for our services—from the custom keyboard order process and timelines to how we protect your personal information. We believe in being transparent and fair, ensuring a clear understanding of our partnership as we craft your bespoke mechanical keyboard. Your trust is paramount, and these policies are designed to uphold that commitment.
For all custom mechanical keyboard builds, a detailed quote will be provided based on your specifications. A 50% non-refundable deposit is required to commence work and secure components. The remaining 50% balance, along with shipping costs, is due upon completion and your final approval of the finished product. We will provide progress updates and photos throughout the build process for your review.
Estimated build times are communicated with your quote and depend heavily on component availability (e.g., specific GMK keysets, rare switches, custom PCBs). While we strive to meet all deadlines, delays due to supply chain issues, component sourcing, or unforeseen circumstances may occur. We will keep you informed promptly of any significant changes to your project's timeline.
All completed custom keyboards are shipped via reputable carriers with tracking and insurance. Shipping costs are calculated based on destination and package value and will be added to your final invoice. David Wayne Cooper is not responsible for lost or damaged packages once they are handed over to the carrier, though we will assist in filing claims for insured shipments. International shipping incurs additional customs duties and taxes, which are the sole responsibility of the buyer.
Due to the highly customized nature of our products, all sales are generally final. Returns are not accepted unless there is a verifiable defect in workmanship or components, specifically related to the assembly or modding services performed by David Wayne Cooper. We proudly offer a 90-day warranty on the assembly and modding labor from the date of delivery, covering functionality issues arising from our craftsmanship. This warranty does not cover damage from misuse, accidental drops, liquid spills, unauthorized modifications, or normal wear and tear. Defective artisan keycaps are subject to the original artisan's warranty policy.
When you use our contact forms or email us for custom keyboard inquiries, we collect personal information such as your name, email address, and details about your project needs. We also gather anonymized usage data through Google Analytics to understand how visitors interact with our website and improve user experience. This includes information like your IP address, browser type, pages visited, and time spent on site. This data helps us refine our services and website functionality.
The personal information collected is exclusively used to communicate with you regarding your custom build quotes, orders, and to provide customer support. Analytical data helps us optimize our website. We strictly adhere to a policy of not selling, trading, or otherwise transferring your personally identifiable information to outside parties. Your privacy is our priority.
We implement a variety of security measures to maintain the safety of your personal information when you submit a request or place an order. Our website uses SSL (Secure Socket Layer) technology for secure communication, and internal access to customer data is limited to personnel who require it for order fulfillment or customer service.
You have the right to request access to the personal data we hold about you, to have it corrected, or to request its deletion. If you wish to review, correct, or remove your data, please contact us directly using the information provided below. We will respond to your request in a timely manner as required by applicable laws.
Our website uses cookies to enhance your browsing experience, analyze site traffic, and personalize content. Cookies are small files stored on your device that help us remember your preferences and understand how you use our site. You can choose to disable cookies through your browser settings, though this may affect the functionality of some parts of our website.
If you have any questions about these terms or our privacy practices, please don't hesitate to reach out. We're here to help.